When do I pay for shipping?
Shipping will be collected through a pledge manager after the campaign ends. Please see the shipping section and link for an estimated shipping cost.
Last updated: April 27, 2021 07:29
Can I buy single playmats? If so, how much are they?
Absolutely you can! Once you back a tier, playmats are available as an add-on for $8 each.
Last updated: June 29, 2021 12:56
Why is shipping so expensive?
We would love to make shipping cheaper than it is and despite, the expense, we aren’t making any money on the shipping. As a small company who is just starting out, we unfortunately don’t have a lot of pull with the shipping companies. The quoted shipping rates are, however, all much cheaper than you’d pay at retail to ship comparable items, so at least there’s a small break in the cost. We’re hoping that as we grow in the future, we can offer shipping with a much higher discount.
Last updated: June 29, 2021 12:54
Are VAT fees covered?
Our fulfillment group will be warehousing the game in the respective areas (EU, UK etc), so no additional VAT fees should be required. We don’t have any more specific details on it at this time as this is the first time we’re doing this, but we’re happy to answer any questions that may arise as we move forward.
Last updated: June 29, 2021 12:55
The deluxe game...where is it?
In order to head off any confusion, we’ve changed the item name for the deluxe game slightly from Monstrosity, the Deluxe Game (Five Playmats) to Monstrosity, the Playmats (upgrade to deluxe game). It’s a small tweak, but we wanted to clear up any potential confusion regarding the number of games you’d be receiving (we’d had some questions due to the way the items were listed that backers would be receiving two copies of the game, which was incorrect). As mentioned in the Kickstarter campaign, the base game (the actual cards) will be boxed separately from the playmats (called the deluxe game).
Last updated: July 16, 2021 12:09
Current Estimated Shipping Date: December 2021
Last Updated At: 06/29/21What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.